Support

What can we help you with?

Do you offer a demo account?

Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. Please note that our demo account doesn't display prices for share CFDs. All you need to do to open a demo account is provide a valid email address, your full name, a phone number and password. Open a demo account now. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

How do I fund my account?

You can fund your account using a credit or debit card or by transferring funds from your bank account. There is a 1% charge for credit card payments and 0.6% charge for debit cards. We do not accept cheque or cash deposits. Please ensure that any payment you make to fund your account is from a card or account in your name. Any payment from third-party sources will be returned.

We do not accept AMEX or Diners cards. If you send funds to us from outside of Australia, then additional charges may apply to bank transfers.

Charges will be deducted from the payment amount and net proceeds credited to your trading account.

Please note we will only take deposit requests over the phone if your account is approaching margin call.

Is there any support on the platform?

The support section within the platform provides a comprehensive, free and award-winning* range of on-demand videos and written guides. These comprise platform tours, trading strategy videos, access to live education events, our Trading Smart series and quick-start user guide, which helps you quickly familiarise yourself with the many features and tools available on our award-winning** platform.

How can I reset my password?

You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you use to log into your account.

How do I log into my Trading Account?

Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website. To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.

On our mobile apps, you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not guarantee future performance.

Where can I find my account number?

Your account number can be found in the top left-hand corner of your platform screen. You can also find your account number in the email that you received confirming your account is open.

How can I switch accounts?

On the iPhone app, tap the ‘More’ button, then ‘Switch Accounts’. On the Android app, select ‘Switch Accounts’ on the left side menu.

OG IB System

5.1 Generous commission

OG has perfect commission system, it also could provide generous and convenient commission structure according to your request. The commission is based on trading volume, the more customers, and the more commission. In addition, OG responsible for maintain customer services system and trading software.

5.2 Paying on time

OG provides more supports on administration and resources in order to guarantee your commission.

5.3 Top products service

OG provides professional services to customers due to its stable trading platform, safe financial system.

5.4 Marketing Support

OG will share the marketing resource with other agents that with compliance condition. Meantime, OG will issue an authorization for them and also give support on event promoter.

5.5 High quality background system

OG provides perfect background system for their agents to assist them view transactions information of their customers at any time and complete the commission settlement.

ASIC Regulatory Inquires

The Australian Securities & Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator. ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors. ASIC implementation of the provisions of the legislation on financial markets, financial intermediaries, financial products and other provisions. The basic functions of ASICs are reflected in maintaining market integrity and protecting consumer rights.

Go to ASIC website http:// www.asic.gov.au/, find “professional Registers” on the right of the page, input the name of company and AFSL number could check the status of regulatory.

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Application Test

  • 1. A _________ is equal to 0.01 for exchange rates expressed to two decimal places, or 0.0001 for exchange rates expressed to four decimal places.
  • 2. A _________ is used by most forex brokers to close out an open position at the end of the business day, and reopen an identical position as of the next day.
  • 3. A carry trade is based on the interest rate differential between two currencies. The idea is to hold _________ the currency with the higher interest rate, while holding _________ a currency with a lower interest rate.
  • 4. If you have positive carry, your position _________ money while it is open, but if you have negative carry, you must _________ interest while the position is open.
  • 5. "Trading on the technicals" refers to trading based on information derived from _________. This is also known as technical analysis.
  • 6. "Trading on the fundamentals" - or "trading the news" - describes traders that attempt to predict the effect _________ such as interest rate changes and labor reports will have on an exchange rate.
  • 7. Fundamental analysis is the study of _________ in an attempt to predict future market conditions.
  • 8. A _________ order is executed immediately when submitted and is priced at the current spot market rate.
  • 9. A _________ order is an order to buy or sell a currency, but only when certain conditions are met. These conditions are in the form of instructions and are attached when the order is first created.
  • 10. A limit order that has not yet been executed, is said to be _________.